Privacy policy and refund policy

At The Agency Advantage, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, online courses, and coaching services. By using our website and services, you consent to the collection and use of your information as described in this policy.

Information that we collect

We collect personal information such as your name, email address, phone number, and billing details when you register for our online courses or coaching services. Additionally, we may collect non-personal information such as your IP address, browser type, and device information for analytical purposes.

How we use your information

To provide and personalise our services to you.
To process payments and fulfill orders.
To communicate with you about your account, courses, and coaching sessions.
To improve our website, products, and services.
To comply with legal obligations.

Data security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your rights

You have the right to access, update, or delete your personal information at any time. You can also opt-out of receiving marketing communications from us. To exercise your rights or if you have any questions about our privacy practices, please contact us at sian@theagencyadvantage.info.

Refund policy

We want you to be completely satisfied with our online courses and career consultation services. If for any reason you are not satisfied, we offer a 14-day money-back guarantee.

Online Courses: If you are not satisfied with an online course, you may request a refund within 14 days of purchase. Refunds will be issued to the original payment method.
Career consultation: If you are not satisfied with a session, you may request a refund within 14 days of the session. Refunds will be issued to the original payment method.

Changes to our policies

We reserve the right to update our Privacy Policy and Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review this page periodically for updates.

By continuing to use our website and services after any changes are made, you accept the revised policies.

If you have any questions or concerns about our Privacy Policy or Refund Policy, please contact us at sian@theagencyadvantage.info.